Frequently Asked Questions

What is Clementine?

Clementine is a mindset company. We help women overcome mental health struggles like stress, anxiety and poor sleep, and build up their self-belief by shifting mindsets from ‘I can’t’ to ‘I can’.

We support women by offering digital access to a range of techniques proven to transform mindsets, from mindfulness, relaxation methods and affirmations to cognitive hypnotherapy; a type of therapy that can transform thoughts, feelings and behaviours by teaching the brain more positive thought patterns. 

We make getting help more accessible; with on-demand sessions available in app, more affordable; with subscriptions at a fraction of the cost of a therapist appointment; and more relevant to women, by creating sessions that meet their needs.

Who founded Clementine? 

Kim Palmer came up with the idea for Clementine after going through a difficult period in her life. But after seeking help, Kim found that hypnotherapy made her feel calmer, more confident and better able to cope. Kim had the idea of building an app to help other women who were struggling too, from this Clementine went into production.

Who are the therapists in the app? 

We only work with professional qualified therapists who all have their own businesses. 

Learn more about our therapists and their experience and qualifications.

How much does Clementine cost

We will give you 7 days of full free access to our app! You can try all of our features and therapies and will not be asked for credit card details when you sign up for the trial.

After 7 days we will invite you to subscribe to Clementine Premium which costs; £7.99 a month, £15.99 every three months or £39.99 a year.

Welcome offers eligible for new users only. If you decide not to subscribe just yet, you can still enjoy our app for free with limited access. Some areas of the app will always remain free for those who wish to not subscribe.

Who can use the Clementine app?

Everyone is welcome to use Clementine – it is accessible for anyone to download from the Apple App Store or Google Play Store.

Our sessions have been developed with women in mind; however, that does not mean that others will not find them useful. Clementine will constantly be evolved and developed to suit the changing needs of the Clementine community.

Where can I download Clementine?

Clementine is available to download via the Apple App Store and on the Google Play Store.

How quickly can I expect the sessions to help me?

Hypnotherapy can make a difference straight away. It creates a feeling of relaxation that allows the positive suggestions spoken in the session to be absorbed, leaving you feeling calmer and more in control. 

To make this mindset change last, we recommend repeating the session at least 3 times a week for a month. Repeating the session strengthens the new positive thought pattern until it’s strong enough to use in everyday life without needing to listen to the session.

What’s the best way to listen to the sessions on the app?

Listening through headphones is ideal, as this shuts out all the noise around you so that you can really hear the music and voice. It’s relaxing listening to the sessions while lying or sitting somewhere comfortable, away from distractions, but it works just as well if you're commuting, going for a walk, on a lunch break, pushing a buggy or running an errand.

How do I listen to a session?

The default way to listen to a session is via the player in the app. You can also listen offline by downloading the sessions to your phone. The download button can be found when you click onto a session.

How can I delete a downloaded session?

If you would like to delete a downloaded session, in the app go into the settings, under support click onto 'offline sessions'. Here you will be able to delete individual sessions or all downloads from your phone.

If I stop actively listening, will the sessions still work? 

Yes, absolutely, it shouldn't make any difference. You will always, on some level, be absorbing the information. A busy mind may mean that it takes you a little longer to get into the session but ultimately it will help you to relax.

Can I listen to sessions whilst I am driving?

No. You should never listen to a hypnotherapy session whilst you are driving or operating machinery. This is a condition of using the app as outlined in our Terms and Conditions

How often should I listen to the sessions?

This really differs for each individual and the nature of any problems that may need to be resolved. You may notice a difference straight away - feeling calmer, more relaxed and in control. To make lasting changes to your mindset we recommend repeating the session at least 3 times a week for a month, and then as and when you need a boost. Repeating the session helps to strengthen the new thoughts that you’re learning so that it becomes second nature.

Getting started with the app

How do I turn on Dark Mode?

Dark mode is aligned with your device’s settings. Turning on dark mode or dark theme on your device will turn on dark mode for the Clementine app.

How do I set up my affirmations?

Affirmations will be available to set up from the Home tab, Topic pages, Activity tab & Settings page.

To receive affirmations you must turn on affirmations and allow notifications to your device. Agree to the prompt when presented or change your preferences from your device Settings app. You can customise the time and days to receive affirmations, the frequency and sound, pick themes that best suit you and add your own personal affirmations. You also have the ability to turn swear words on for a bit of spice in your affirmations.

Why can't I see the affirmations I have written?

If you have set your own affirmations, they will go into the same pool along all the other affirmations from your selected themes. Make sure that they are toggled on in settings. If you would like to only see your own, unselect any set themes except 'My own affirmations'.

Can I get more oomph for my affirmations?

Yes! For when you need that extra something something, we have built in the function to turn swearing on and off for your affirmations. Can we hear a f*** yessss! To do this, go into your affirmation settings and set the dial to what you desire.

Can I download the app to multiple devices?

Yes, we support multiple devices, if you have an account, simply download the app on the device and use the same log in details. All will remain the same except mantras which you will need to reset.

How do I go back and check old notifications in the app?

If you have accidentally dismissed the notifications on your home screen, you will still be able to find your notifications in your notification centre. If you have opened or cleared your notifications, you will not be able to get them back.

How do I reset my password?

When you log into the app click on ‘forgot password’ and it will take you through some simple steps to reset. If you don't get the email immediately please check your spam/junk email. If you have followed these steps and are still unable to access the app drop us an email help@clementineapp.co.uk

Clementine Subscriptions

How do I subscribe?

If you aren’t already subscribed, clicking on a session that is locked will bring up the subscription screen. You can then follow the prompts to subscribe. 

Or you can click on the cog icon in the top right of the home screen. 

Scroll down to the Membership section 

Click on ‘Upgrade now’.

You can then follow the prompts to become a Clementine premium subscriber.

I purchased a subscription but can’t access the locked content

Oh no. This shouldn’t happen - please get in touch with us so we can fix the problem. 

How can I cancel my Google Play subscription?

You can manage or cancel your app subscription at any time.

For Android devices, open the Google Play Store and follow these steps:

1. Check if you're signed in to the correct Google Account.

2. Tap the menu icon

3. Tap Subscriptions.

4. Find and select the Clementine subscription.

How can I cancel my Apple app store subscription?

To manage or cancel your Clementine subscription on iOS, open the Settings app and follow these steps:

1. Scroll down to "iTunes and App Store"

2. Tap your AppleID email

3. Select "View AppleID"

4. Tap "Subscriptions"

5. Find and select the Clementine subscription

How do I cancel my Stripe subscription?

If purchased via Stripe, please contact us directly via help@clementineapp.co.uk

Can I get a refund if I change my mind about subscribing?

No - unfortunately we cannot offer refunds for purchases once the trial period has finished.

About the therapy

What is Cognitive Hypnotherapy?

Cognitive Hypnotherapy is talking therapy like counseling and CBT. It’s a powerful new approach in the mental wellbeing space as it combines effective techniques from different therapy styles including Cognitive Behavioural Therapy (CBT), Positive Psychology, traditional hypnotherapy and Neuro-linguistic Programming (NLP).

Combining these approaches, Cognitive Hypnotherapy is able to work with the mind at a conscious and an unconscious level to make lasting positive changes to problematic thoughts, feelings and behaviors. 

What are Cognitive Hypnotherapy audio sessions?

Traditionally Cognitive hypnotherapy is accessed by visiting a cognitive hypnotherapist. The therapist works with their client during face-to-face appointments and in-between appointments gives them a hypnotherapy audio recording to listen to.

Clementine makes cognitive hypnotherapy more accessible and affordable by providing on-demand self-serve hypnotherapy audio recordings without the need of a therapist appointment.

What does Cognitive Hypnotherapy do?

Hypnotherapy teaches your mind to see things differently. It does this by interrupting negative thoughts and replacing them with more positive ones. It repeats the positive suggestions until they sink in and become your default way of thinking. 

What can cognitive Hypnotherapy help with?

Cognitive hypnotherapy can be used to address most common emotional, mental or behavioural issues including anxiety, low self-esteem/lack of confidence, imposter syndrome, stress and poor sleep.

It can alleviate specific physical challenges such as sleeplessness, migraines and some hormonal changes in our bodies like having period cramps or hot flushes. 

It can also help in areas of your life that you want to improve in, for instance, becoming more confident, more productive, more patient, more grateful, more considerate.

How is cognitive hypnotherapy different from mindfulness meditation?

It’s easier.

Mindfulness meditation requires active concentration and has prolonged periods of silence that some find difficult. Hypnotherapy involves a constant stream of suggestions and visualisations to keep you engaged.

It fills your mind rather than emptying it

Rather than emptying your mind, hypnotherapy fills it with positive, useful information

It helps the root cause of the problem.

It can tackle a problem, such as insomnia, but also addresses the things that may be causing it; such as perfectionism, low self-esteem or a fixed mindset.

It can help with more things. 

It can do more than making you feel calmer and less stressed. Cognitive hypnotherapy trains the mind in more positive thought patterns. It can transform mindsets in many ways such as; increasing confidence, reducing anger, improving self-belief, boosting motivation, and raising self-worth.

It has powerful scripts

Hypnotherapy scripts are crafted to work on a specific goal. Every word and pause is deliberately designed to induce a hypnotic state and communicate with your unconscious mind. 

Our scripts are never read by actors. All scripts are written and recorded by trained cognitive hypnotherapists as the delivery (the pauses, intonation and speed etc.) are as important as the words. 

How does hypnotherapy work? 

We prepare your mind to learn

We help your mind enter a relaxed, calm and more suggestible state; perfect for learning new empowering thought patterns, ideas and perspectives. 

We deliver positive messages

Once relaxed, the therapist makes positive suggestions to help transform how you think and feel in the area that you have chosen to work on or improve.

We repeat them so the message sticks

The positive suggestions are repeated throughout the session, reinforcing the learning to help the message stick. 


What is a hypnotic state? 

Hypnotic states are completely natural. It’s a state of mind that you will have experienced before whenever you have slipped into autopilot or had a moment of complete focus. 

Clementine sessions recreate the natural state of hypnosis by using the guiding voice of the therapist, saying the right words, in the right way, at the right time. 

Is cognitive hypnotherapy safe?

Yes. It’s completely safe and you're in the hands of professionally trained and competent hypnotherapists. The Clementine app is also approved as safe by the Organisation for the Review of Care and Health Apps (ORCHA).

Is hypnotherapy magic? 

No. Hypnotherapy is not a magic trick or magic spell and it isn’t something that only works for the “suggestible few”. Hypnotherapy simply helps your mind to do what it’s already excellent at: learning.

Will I cluck like a chicken? 

No.  This type of medically based, ethically used hypnotherapy is safe to use to improve overall mental health.

Will I lose control?

No. The therapist delivers positive messages for your mind to chew over so that you can accept and integrate the ideas that work best for you and your life.

What is the difference between hypnosis and meditation?

They are similar as they create the same brainwave activity. The good news is for those who have a busy brain and feel meditation is too difficult to achieve, hypnosis can be really effective because even with mind chatter, the information is still going in.

Is there any evidence that cognitive hypnotherapy works? 

Yes. In 2011, the Quest Institute of Cognitive Hypnotherapy launched a research project with the aim of demonstrating the efficacy of their approach. The study used the same outcome measures as IAPT[PI1]  (Improving Access to Psychological Therapies), which meant that they could compare their practice directly with the leading therapeutic models within the National Health Service such as Cognitive Behavioural Therapy

In September 2015, the pilot study was published in the Mental Health Review Journal. Using 118 cases of people suffering from depression and/or anxiety symptoms, it recorded that 71% of those included in the study considered themselves recovered after an average of four sessions. This compared to an average of 42% for other approaches like CBT that have used the same measures.

Do the audio sessions work?

Yes. We know that our audio sessions are working! 97.9% of our listeners have said that they have helped them. .

Hypnosis activates a deep relaxation response in your body that reduces nervous system activity, decreases blood pressure, slows heart rate and accelerates healing. It has been used as a great self-improvement tool for many years.

It’s a proven therapeutic aid – helping to relieve tension, lessen anxiety states and promote feelings of calmness and tranquility. 


Can hypnotherapy be used along with other health and wellbeing tools and techniques?

Yes. Everyone has individual needs and hypnotherapy is just one way that can support your overall wellbeing.

Will the sessions help me to fall asleep?

Some people do fall asleep. This is fine; it won't change the results of the hypnosis – the information is still going into your mind. Your unconscious mind is open to receive and store information 24 hours a day, whether you're alert and listening or not.

Contacts

Where can I give my feedback about the Clementine app?

We'd love to hear your feedback. In fact, without this it will be difficult to evolve and make Clementine even better. Feel free to email us: help@clementineapp.co.uk


I’m having technical issues, who should I contact?

If you are experiencing technical issues please email help@clementineapp.co.uk.

I would like to collaborate with Clementine, who should I email?

We love collaborating! Email us to hello@clementineapp.co.uk and let us know how you would like to work together.